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This is a list of commonly asked question.  Issues not addressed here can be submitted via our contact form.

Frequently Asked Questions

See below a list of commonly asked questions.


How do I know what equipment I need for my event?

By contacting us, we are able to advise you based on your ideas, themes or inspiration. Our team is ready to support you and answer any queries you may have.


Can you provide a technician to set up and operate the equipment?

Yes. This is a basic requirement for all our events. 


How much does it cost to rent audio visual equipment?

This depends on the client's requirements. Contact our office for an instant quotation.


What is the minimum rental period?

One day.


How far in advance do I need to make a reservation?

4-5 days for small events, a week or more for large events.  We do occasionally get impromptu requests, however these are not guaranteed approval and they likely will attract an extra cost.


How do I place a rental order?

Leave a message on our website by clicking here or contact our offices using the address here.


Is delivery and pickup included in the rental fee?



What is your cancellation policy?

This must occur a minimum of 4 days before commencement of the event.


Can I make changes to my rental order after it's been placed?

This is subject to discussion with our representatives. However, we do suggest you confirm this with your assigned planner as early as possible.


Do you offer discounts for long-term rentals?

We do.


Do you offer equipment setup and installation services?

We do. However installation services vary and are subject to assessment before the project commences.


Can I rent equipment for multiple events at once?

Yes you can.


How do I pay for my rental equipment?

  1. You may use our M-pesa till no. 234932: Or contact our office for banking details.


Is there a deposit required to rent equipment?

  1. Cash

    • 60% deposit on booking and 40% payable after the event

    • Interest of 5% per month will be charged on overdue accounts

  2. Cheque

    • 60% deposit on booking and banked at least five (5) working days before the event date (cheques to clear first) and 40% payable at the end of the event

    • Interest of 5% per month will be charged on overdue accounts


What is your policy on damaged or lost equipment?

The equipment shall be controlled by or be under the direct supervision of Sound Fusion Limited (SFL) staff only. Any damage to and/or loss of equipment arising out of any unauthorized operation of the equipment shall be charged to the client. SFL shall send an itemized bill of cost (setting out the actual damage to and /or lost equipment) to the client which shall be payable within 30days from the date thereon.


How do I return the rental equipment?

SFL staff are responsible for returning the rental equipment. Other arrangements are subject to discussion.


What if I need to extend the rental period?

Contact our office immediately for arrangements.


Do you offer training on how to use the equipment?

No. However our technicians are ready to assist you with any issue concerning the equipment


What is the condition of the equipment that you rent out?

The equipment typically ranges from moderately used condition to brand new.

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